Wednesday, 12 February 2003
 TeleMagic can be configured to handle many different business models. If you communicate, sell, delegate, follow-up, write letters, send email, send faxes and you need to keep track of it all in a central place. you can use TeleMagic.
But you want it to work your way, with TeleMagic, that's what you get.
And you dont want hardware, servers, routers, firewalls, licences, or admininistration expense, and you want it online now and you just want everything to work. That's what you get with TeleMagic Online (and also with USA.NET see below)
And you want to make it all run faster with fewer keystrokes and you want to define your own data relationships. That's what you get with TeleMagic and Software Dimensions TeleMagic Enhancements.
And you want to find a seasoned business database professional to support your operations. That's what you get with TeleMagicUSA.NET.
And you want to top off your communications with Out-Sourced Microsoft Exchange Email. There are no servers, no licenses, no upgrades, no virus issues. Your limited IT resources are to be directed to your companies strategic needs and not at supporting email. In this case, you will want to Team Up with USA.NET, the largest Microsoft Exchange Licensor in the Word, SAS70 certified and the most experienced hosted exchange service.
Northern Tool and Equipment Outbound Sales team set a new company sales record recently using TeleMagic. Northern Tool is a 6 billion dollars catalog tool company headquarted in Burnsville, Minnesota. The Outbound department is 15 reps, 2 administrative assistants and a manager and a contract telesales marketing agency. That has been using TeleMagic now for almost 5 years. Data from AS/400 is export then merged into outbound sales or telegreet databases for management by the account reps.
Each rep manages between 600 and 800 contacts. Way to go Northen Tool
The Laramie County School District Cheyenne, Wyoming uses TeleMagic to manage their Substitute Teacher Placement,and Payment process. Almost 20 years ago, they began using a $495 contact management software program to manage the substitute teacher placement and recordkeeping. This program has evolved to the latest windows version and has worked every school day for the last 20 years. You can't say that about very many software programs or most teachers for that matter. Way to go TeleMagic 20 years of service and no retirement and no pension! Today, Teachers needing substitutes call the coordinator and are matched with a substitute from the database. There is quite a lot of outbound phone calling most mornings. The day worked record is logged, and at the end of the pay period, the payroll records are exported for import into SAP. The last piece of the puzzle was the SAP import, but this one piece saved 2 days of data entry per payperiod.
The International Golf Tournament at Castle Pines is a stop on the PGA tour. They use TeleMagic to track hospitality and ticket sales for the week long event. The use another database for managing media relations, another database for Players, another for Volunteers, and yet another for other administrative contacts. One package, so many applications. Tickets are sold, payment informtion is recorded, and the daily amounts are exported from TeleMagic and imported to the General Ledger. The applications started in sales and have evolved over the last 6 years, and then spread to other Contact centered functions in the operation. Imagine that, just like Michael McCafferty (the original founder/programmer) said would happen.
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