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Written by Fred Forrest 719-597-7669
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Thursday, 07 April 2005
Quality with Unequalled Excellence in Service and Support
1-800-364-3018 www.quess.com
Products:
We have many Solutions available! Everything from in-house business automation software that will enable your sales force and customer service department to better serve your customers and prospects to web based and e-commerce applications to keep your global employees and customers in sync.
We also provide Solutions to keep your web based and in-house systems synchronized. This means everything from the ability to import data from forms on your web site to your office automation solution, to the ability to upload price changes etc from your office application to your e-commerce site.
Service:
We provide a wide range of services, QUESS, Inc. prides itself in the ability to provide first class services which address our clients needs. Whether you need a web site tailored to your specific companies needs, or a custom database application, or a custom support plan to fit your business, we will do what it takes to ensure you have what you want.
If you don't see something here, give us a call. Chances are we can do what you need or at very least refer you to someone who can.
Support:
We know exactly how frustrating getting technical support can be! Because of this we have set up several support areas to better serve you. By utilizing the proper area you can ensure that you receive the help you need in a timely fashion. We do ask that you use one of our support ticket systems for help when possible, this helps us to better build a knowledge base as well as be able to track trends. Also in the case of tech support for web sites, our response times are much faster 24x7 if you use the support ticket system. We do have emergency phone support available at 719-597-6771. Phone support is billed at $2.50 per minute if you do not have a support plan with us unless it is for something such as a web server being down etc.
For TeleMagic, network issues, and other software support please submit a support ticket with our online ticket system, a tech will respond as soon as possible, generally within a few hours. You will need to register the first time you utilize the system, thereafter you can use the login you create in registration. To register for an account click here. To log into an existing account click here. We do charge per incident if you do not have a support plan with us. The rate is $75 per incident*. To prepay for an incident you can click here, then you will be returned to the support ticket system to enter your help request.
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| Last Updated (
Thursday, 21 April 2005 ) |
