Steve Heising's (Dr. TeleMagic) TeleMagic Software Support Page (under construction - many of the links don't work yet)
|Steve Heising has been supporting Customized
TeleMagic Database applications since 1986. He began by
writing and updating his own contact managent systems
using Radio Shack and Kaypro (before IBM PC) computers,
and has been working with TeleMagic and Network Systems
Mr. Heising became an independent TeleMagic Authorized Marketing Partner in 1990 and has been building customized sales and marketing systems for a variety of clients ever since. Having tried many other systems over the years, he comes back to TeleMagic everytime as the most reasonable (price/performance) customizable solution available today. He has a love-hate relationship with the management of TeleMagic Inc., (they lack imagination and entreprenerial spirit although recently, they have made several significant improvements), and he is thankful to live and work in the Rocky Mountains and not Texas or California.
Another TeleMagic Dealer In Denver back in 1992 gave him the handle "Dr TeleMagic" because his TeleMagic for dos network installations actually worked. (by now with windows, it should have been an honorary Phd. as in Piled Higher and Deeper)
"TeleMagic, the software isn't perfect by any stretch of the imagination, but when it works properly and becomes a company wide communications solution, it is pretty amazing. TeleMagic, the management team has been getting somewhat better as they are beginning to re-acknowlege the team approach to providing solutions to customer problems. TeleMagic has gotten past the majority of the hurdles they faced with their conversion to a windows 32 bit system and although they are not so well known today as in the past, their product is poised for growth inspite of their marketing efforts." It still isn't perfect partly because of the relentless pace of change, but IMHO is a better choice than the more popular competition at this price point.
"I've tried Act and Goldmine and several of the others and have even tried representing these companies and supporting clients and have been pretty disappointed each and every time." -
Now with the new tools in Version 5. It wont be long before someone builds a truly customizable Goldmine/ACT/solution using TeleMagic....
the latest TeleMagic
The Readme.txt files
contain the only
Here are some from my collection:
TeleMagic 5 readme.rtf 05/07/2001
|Marketing Center Associates can put TeleMagic and the
Internet to work for your business. We build and support
customized TeleMagic business communications systems that
increase your communications efficiency (saving you
money) and productivity (helping you increase sales and
or improve your bottom line). We offer a combination of
Telephone, PCAnywhere Remote Control and On-Site Services
on an hourly, daily or project basis.
Supporting TeleMagic is a moving target. Each time a new version of any program that touches TeleMagic is updated, there are support issues. This includes changes to Anything Windows, Any Word Processing programs and any Linked Accounting systems. Heaven help you if three or four of these change at the same time.
And then each time TeleMagic is upgraded from one version to the next, there are a new set of problems to be addressed. It is the nature of the beast. The development debugging cycle begins anew. It would be easier if they would just get it right the first time and then supporting it would be a lot easier.
Each time you upgrade software, you probabally also
need to upgrade your hardware. 32 bit software on machine
x is never faster or better than 16 bit software on
machine x. If you upgrade and it is too slow, upgrade
TeleMagic FAQ are
listed here. This is the stuff you need to know to be
successful with telemagic.
Recovering from Errors
|Your TeleMagic Authorized Marketing Partner:||Support is available for TeleMagic from many
Your Authorized Marketing Partner.
or the person who sold you TeleMagic (if you are still
speaking with them) is your first line of defense. Quite
a few TeleMagic resellers I've met will not upgrade
TeleMagic once they get it running well, because in the
new version stuff that used to work is often broken. This
is partly the price we pay for new technology, and partly
a huge waste of resources. I have had my share of
disasters, where things that should work don't, and the
customer doesn't want to wait for TeleMagic to fix it, or
even devote additional resouces to find workarounds or
other solutions. It is the successes that keep us going.
A typical installation would spend x on software and at
least x to 3 x on support, customization, and training.
If you are not prepared to budget enough resources your
chances for success drop off dramatically.
Find a TMAMP Near You
Your amp may be a member of the tmamp-listserver which can be quite depressing when you find out all the ways things can fail in unexpected ways. The first guy to solve the problem will often share the fix with the rest of the AMPS which saves everyone else lots of time. The time is takes to wade thrrought he noise however is lost forever.
|TeleMagic Maintenance Agreements:||Your TeleMagic Software Maintenance contract includes
unlimited email and fax support. In My experience, often
you don't ask the right question, or you get an answer
that does not work out and you are stuck without an
answer. But you do get all the patches fixes and new
releases (read this as, You get to download them and see
if they work to solve your problem - maybe, maybe not).
You don't get the NET CLIENT or Optional Modules. They
are upgrades that are not included with your maintenance
unless you have licensed them separately from your 4.x
licenses then they presumably include their own
maintenance. Maintenance also gives you a steady budget
number to work with to keep your software current, but
you still have pay someone to do all the work.
one would like a notice of the availability of a fix
automatically sent to me rather than periodically having
to check in for updates. It's generally advisable to have
a separate test environment, and a good backup before
applying and testing any upgrades. It's never a good idea
to assume that everything will go right the first time.
And as always, if it isn't broken, don't fix it.
Download a TeleMagic Patch or Fix
Pproblem is YOUR VERSION of Something Else and
|Help Desk:||Your maintenance contract also includes 1 hour of
Help Desk Support. 1 hour per installation not 1 hour per
user, although a 1-user system and a 10-user system each
get one hour here. Additional hours are by credit card or
are by Club Magic Support. Some of the technicians are
really good, some are new and some are not so good. Often
if you ask more than one you get more than one answer.
Which is ok, as long as eventually you get an answer. And
the sometimes the Hold times can be pretty tough, but
eventually I can always get through to talk with someone.
the TeleMagic Web Site,
Knowlege Base and
|Professional Services Division:||By the hour with TeleMagic Support Desk. Until
recently, these people did not actually get out into the
field and have to deal with the real world. Now with the
advent of the "Professional Services Division",
the best of these people will come on-site at $1250/day
plus expenses. Fortunately for us some of these folks are
really good at it, but if I we were going to contract
with them, I would want to insist on some kind of stop
loss or other wise set limits on the work There have been
more than one occasion where we should have been able to
get the software to work and then have invested countless
hours only to find out that it doesn't. If you can get it
to work great, send me your bill. If not, then I owe you
nothing, right? Since they wrote the software and control
the release schedules, they should be able to stand
behind it with some kind of a performance satisfaction
||Or Try the Yahoo
This group was formed by an enterprising network support professional in a attempt to get and share answers to common problems.
|As Is Bugs and All:||Unfortunately, with so may real world variables, the
only thing we get is Software that is AS IS. Bugs and
all. Try it before you buy it. If something doesn't work
then so what. If it's really broken, they will fix it
eventually, sometimes even right away, sometimes not
until after your maintenance and patience run out. And
even then you have to backup your system, download and
apply the patch(es) and or update(s), and hope the
solution actually works in your environment. It never
pays to be too close to the bleeding edge in the software
business, unless the solution gives you a competative
advantage, a big increase in sales, and huge costs
savings or at least two out of three. And when it works
properly, it gives you all three.
So the best we can
get or do is our "Best Efforts".
|THERE ARE NO GUARANTEES OR WARRANTIES OF ANY KIND
EXPRESS OR IMPLIED. Nor is TeleMagic merchantable or fit
for any purpose whatsoever. ... No incidental or
consequential damages... With legalese like that it's a
wonder that any body can get it to do anything. It's been
a pretty customer unfriendly environment down in Dallas
ever since the "team in Texas and owners across the
pond" took over. I've been their customer for almost
fourteen years, and they continue still expect Us to find
and report all their bugs, to constantly download and
apply fixes and updates, (fix one thing and two more
break) and all the time All We Wanted is for it to work
like it is supposed to work. Doesn't anybody really test
the stuff before releasing in on unsuspecting customers?
I've come to expect it to break in new and mysterious
ways every time we try something new, but I don't have to
like it. Version 5 is going to be released soon. Now is a
good time to get into V3.5c++ or 4.5.6sp2 and get started
with proven reliable combinations.
And I've learned over the years to treat my customers better than that. Fifteen years in the TeleMagic business, thats a long time.
TMDOS: V8.3b, V9, V10, V12,V12.3f, V14 V14.2,V14.5 V14.7
TMWindows: V1, V1.5, V2.x, V3.5c+, V4.x, V4.5.6SP2,
NC1, NC1.5 and now V5 here we go again.
Be sure your backup system works
Read all about about some
Read all about some of
The International Golf Tournament
Northern Tool & Equipment
Laramie County School District
Western Marble and Granite
Dallas Powell & Associates
|If we can Imagine it, we can
probabally do it with TeleMagic & Usa.Net
|The Parent, Grandparent, and Great Grandparent Companies||Sage
U.S.Holdings, Inc. is a wholly
owned subsidiary of The Sage Group, plc. ,
based in Newcastle-upon-Tyne, England. Known for
acquiring and developing business niche market products,
The Sage Group, plc. is the parent company for numerous
software publishers worldwide. Through its aggressive
acquisition growth strategy Sage has grown to be the
largest publisher of accounting software in the world.
Based in Dallas, Texas, Sage U.S. Holdings, Inc. is now
approximately 200 employees. Below are the four product
lines published by Sage U.S. Holdings, Inc. Visit each
product line's Web site by clicking on the banner or the
link at the beginning of the product line's description.
Last revised 03/28/2001
|TeleMagic is a well-known leader in the growing category
of workforce automation and contact management software.
It is a comprehensive business/sales automation system
that is designed for enterprise-wide use of a single
relational database in companies or departments with up
to 100 employees. A complete workgroup package, the
program includes many commonly used office automation
applications in an integrated design. A sample of the
business activities included in TeleMagic are word
processing, individual and group faxing with complete
mail merge capabilities, Email, activity scheduling and
report generation utilizing a full FoxPro report writer.
TeleMagic, first published in 1985, also meets specific needs within a broad range of industries with its complete customization options. The national channel of certified TeleMagic resellers are trained to completely customize TeleMagic to meet the specific requirements of nearly any industry environment.
|So if you get stuck, Call me. Perhaps
I'll have a quick answer for you. 303-581-9296. If you
leave a message or send an email I'll get back to you.